When you interact with Higher Craft — whether browsing, placing an order, or contacting our team — we may collect the following information:

• Full name and contact details (email address, phone number)
• Billing and shipping address
• Payment information (processed securely; we do not store card details)
• Browsing behaviour and device information via cookies
• Communications you send to our team

Your information is used solely to provide and improve the Higher Craft experience. Specifically, we use it to:

• Process and fulfil your orders
• Communicate order updates, shipping details, and support
• Personalise your experience on our platforms
• Send relevant updates or offers — only with your consent
• Comply with legal and regulatory obligations

Higher Craft does not sell, rent, or trade your personal information to third parties. We may share information only with trusted service providers who assist in operating our business — such as payment processors and logistics partners — and solely to the extent necessary.

We use cookies and similar tracking technologies to understand how visitors engage with our platforms and to enhance your browsing experience. You may adjust your cookie preferences at any time through your browser settings.

Disabling cookies may limit certain features of our website.

We retain your personal information only for as long as is necessary to fulfil the purposes outlined in this policy, or as required by law. Once no longer needed, your data is securely deleted or anonymised.

You have the right to access, correct, or request the deletion of any personal information we hold about you. You may also withdraw consent for marketing communications at any time. To exercise any of these rights, please reach out to our client services team directly.

We employ appropriate technical and organisational measures to safeguard your personal information against unauthorised access, alteration, or disclosure. While no method of transmission is entirely without risk, we are committed to maintaining the highest practicable standards of data security.

Higher Craft may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Any revisions will be published on our platform, and your continued use of our services following such changes constitutes acceptance of the updated policy.